Shipping policy

Shipping Policy

Welcome to Filinkela. This Shipping Policy explains how we process, ship, and deliver orders placed through our website. We are committed to providing fast, reliable shipping and keeping you informed throughout every step of your order.

Order Processing

  • Orders are processed within 1–3 business days after payment has been successfully confirmed.
  • Orders are processed Monday through Saturday, excluding public holidays.
  • Once your order has been shipped, you will receive a Shipping Confirmation Email with your tracking number and shipping details.

Please note that processing times may be slightly longer during holidays, promotional events, or periods of high order volume.

Shipping Destinations

Filinkela currently ships to customers throughout the United States.

At this time, we do not offer international shipping unless otherwise stated on our website.

Estimated Delivery Time

After your order has been processed, estimated delivery is:

  • Standard Shipping: 5–10 Business Days

Delivery times are estimates only and may vary depending on your location, weather conditions, carrier delays, or other circumstances beyond our control.

Shipping Costs

Shipping charges are calculated during checkout based on your shipping address and selected shipping method.

From time to time, Filinkela may offer Free Shipping promotions, which will be clearly displayed on our website.

Order Tracking

After your order has been shipped, you will receive an email containing:

  • Your Tracking Number
  • Shipping Carrier Information
  • A Tracking Link

Please allow 24–48 hours for tracking information to become active after shipment.

Incorrect Shipping Information

Please ensure your shipping address is complete and accurate before placing your order.

Filinkela is not responsible for delays, failed deliveries, or additional shipping costs resulting from incorrect or incomplete shipping information provided by the customer.

Lost or Delayed Packages

While we partner with reliable shipping carriers, delays may occasionally occur due to weather, carrier issues, or other circumstances beyond our control.

If your package appears lost or significantly delayed, please contact our customer support team, and we will work with the shipping carrier to help resolve the issue.

Damaged Packages

If your package arrives damaged, please contact us within 48 hours of delivery.

To help us investigate and resolve the issue quickly, please provide:

  • Your Order Number
  • Clear Photos of the Damaged Package and Item(s)
  • A Brief Description of the Damage

Depending on the situation, we may offer a replacement, exchange, or refund.

Order Changes & Cancellations

If you need to change or cancel your order, please contact us as soon as possible.

Orders that have already been processed or shipped cannot be modified or canceled.

Please refer to our Cancellation Policy for more information.

Contact Information

If you have any questions regarding shipping or your order, please contact us.

Business Name: Filinkela
Website: https:/filinkela.com/
Business Address: 3702 W 25th Ln, Yuma, AZ 85364

Email: Support@filinkela.com
Phone: +1(818)584 6273
Contact From: Click Here

Customer Service Hours: Monday to Saturday, 9:00 AM – 6:00 PM
Response Time: Our customer service team answers all inquiries within 24 hours.

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