Refund policy
Return & Refund Policy
At Filinkela, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we're here to help. Please review our Return & Refund Policy below.
30-Day Return Policy
We offer a 30-day return policy, which means you may request a return within 30 days of receiving your order.
To be eligible for a return, your item must:
- Be unused and in its original condition.
- Include all original packaging, tags, and accessories.
- Be free from damage caused by misuse or improper handling.
- Be accompanied by proof of purchase or your order confirmation.
Non-Returnable Items
The following items are not eligible for return:
- Final sale or clearance items
- Gift cards
- Personalized or custom-made products
- Items damaged due to customer misuse
- Products returned without original packaging (when applicable)
How to Request a Return
To request a return, please contact our customer support team with the following information:
- Order Number
- Full Name
- Email Address
- Reason for Return
- Photos of the item (if damaged, defective, or incorrect)
Once your request is reviewed, we will provide you with return instructions.
Damaged, Defective, or Incorrect Items
Please inspect your order immediately upon delivery.
If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery. Include your order number and clear photos of the issue so we can resolve it as quickly as possible.
Depending on the situation, we may offer:
- A Replacement
- An Exchange
- A Full or Partial Refund
Refund Process
After we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method.
Most refunds are processed within 5–10 business days, although processing times may vary depending on your bank or payment provider.
Return Shipping
If the return is due to an error on our part, such as a damaged, defective, or incorrect item, Filinkela will cover the return shipping cost.
For returns requested for other reasons, the customer may be responsible for the return shipping cost unless otherwise stated.
Exchanges
If you would like to exchange an item for a different size, color, or product, please contact our customer support team. Exchanges are subject to product availability.
Late or Missing Refunds
If you have not received your refund after the expected processing period:
- Check your bank account.
- Contact your credit card company or payment provider.
- Contact your bank, as processing times may vary.
If you still need assistance, please contact us.
Contact Information
If you have any questions regarding returns or refunds, our customer support team is happy to assist you.
Business Name: Filinkela
Website: https:/filinkela.com/
Business Address: 3702 W 25th Ln, Yuma, AZ 85364
Email: Support@filinkela.com
Phone: +1(818)584 6273
Contact From: Click Here
Customer Service Hours: Monday to Saturday, 9:00 AM – 6:00 PM
Response Time: Our customer service team answers all inquiries within 24 hours.